Refund policy

At Cards Flip, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include any accessories, manuals, or promotional items that came with the product.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Digital products or downloadable content
Personalized or custom-made items
Items damaged through misuse or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve the matter promptly.